{"file": "audio/story-vault/A195_customer-math-is-different-math.mp3", "duration_sec": 153.6, "language": "en", "segments": [{"start": 0.0, "end": 7.36, "text": "Customer math is different math business taught me there are two kinds of math regular math and customer math regular math says"}, {"start": 7.36, "end": 13.52, "text": "This job takes eight hours two people supplies travel where on the body scheduling insurance and experience"}, {"start": 14.04, "end": 18.8, "text": "Customer math says but it is just cleaning that sentence should come with a warning label"}, {"start": 19.12, "end": 26.96, "text": "Just cleaning that is like saying surgery is just cutting photography is just clicking and therapy is just nodding with better furniture"}, {"start": 27.12, "end": 33.84, "text": "Cleaning is physical work emotional work logistics judgment trust and needs that now make dial-up internet sounds"}, {"start": 34.32, "end": 36.48, "text": "But customer math is powerful"}, {"start": 36.56, "end": 42.64, "text": "Customer math can look at a deep clean that needs a rescue team and say my cousin said she can do it for $80"}, {"start": 43.12, "end": 49.04, "text": "Wonderful call your cousin and give her a helmet because when I walk in I am not charging for the mop"}, {"start": 49.6, "end": 54.96, "text": "I am charging for knowing what the mop is walking into that is the business owner pressure people do not see"}, {"start": 55.44, "end": 58.08, "text": "You want to be kind fair professional helpful"}, {"start": 58.4, "end": 62.72, "text": "But you also want to stop donating your spine to strangers with coupon energy"}, {"start": 63.12, "end": 69.28, "text": "My old pattern was to explain I would explain the price the time the scope the quality the detail"}, {"start": 69.84, "end": 73.52, "text": "I would explain so much that by the end even I wanted a discount"}, {"start": 74.0, "end": 75.68, "text": "That is not confidence"}, {"start": 75.68, "end": 81.36, "text": "That is a red personality trying to protect a wounded blue need to be understood now. I try to say it clean"}, {"start": 81.76, "end": 88.4, "text": "Here is the price here is what is included here is when we can do it then I shut up that last part is where the growth is"}, {"start": 88.88, "end": 93.84, "text": "Silence after the price feels like standing in front of a firing squad made a Venmo requests"}, {"start": 94.0, "end": 102.56, "text": "But it works because real customers respect clarity the wrong customers respect confusion because confusion gives them room to move your boundary"}, {"start": 102.96, "end": 109.04, "text": "That is true in business relationships comedy everything if your setup is unclear the audience wanders"}, {"start": 109.44, "end": 116.32, "text": "If your price is unclear the customer negotiates with your fear if your boundary is unclear somebody turns it into a suggestion"}, {"start": 116.8, "end": 119.76, "text": "So business is making me funnier and meaner in a useful way"}, {"start": 120.24, "end": 125.92, "text": "Not mean to people mean to the old habit mean to the part of me that thinks I have to earn the right to charge"}, {"start": 126.4, "end": 127.84, "text": "I already earned it"}, {"start": 127.84, "end": 134.56, "text": "30 years of work businesses pain clients learning mistakes rebuilding that is the invoice behind the invoice"}, {"start": 134.96, "end": 139.2, "text": "Customer math will always be different math my job is not to hate it"}, {"start": 139.6, "end": 143.36, "text": "My job is to stop letting it grade my worth and if bombed"}, {"start": 143.84, "end": 149.28, "text": "App ever adds a business mode the first score should be simple setup price silence"}, {"start": 149.84, "end": 153.52, "text": "Anything after that is just a man trying to talk himself out of profit"}], "fiction_notice": "ALL FICTION — JOKES ONLY. Everything that follows is a work of fiction created for comedy. Every character, company, advertisement and film title is invented. 'Jesse', 'Koda' and the Red Line roster are fictional characters performed by AI-generated synthetic voices, not recordings of any real person. All characters are fictional consenting adults over 18. No real person is depicted. Any resemblance to real people, businesses or events is coincidental or used as parody.", "rights": "Original work. Not licensed for reuse, redistribution, resale, or model training.", "fiction_notice_end": "THAT WAS ALL JOKES. None of it was real. Every person, company, movie, advertisement and event in this show is made up. These are characters, not real people — performed by AI voices for comedy. Nothing said here is a statement of fact about anybody. Fiction only. Jokes and giggles.", "text": "[ALL FICTION — JOKES ONLY. Everything that follows is a work of fiction created for comedy. Every character, company, advertisement and film title is invented. 'Jesse', 'Koda' and the Red Line roster are fictional characters performed by AI-generated synthetic voices, not recordings of any real person. All characters are fictional consenting adults over 18. No real person is depicted. Any resemblance to real people, businesses or events is coincidental or used as parody.]\n\nCustomer math is different math business taught me there are two kinds of math regular math and customer math regular math says This job takes eight hours two people supplies travel where on the body scheduling insurance and experience Customer math says but it is just cleaning that sentence should come with a warning label Just cleaning that is like saying surgery is just cutting photography is just clicking and therapy is just nodding with better furniture Cleaning is physical work emotional work logistics judgment trust and needs that now make dial-up internet sounds But customer math is powerful Customer math can look at a deep clean that needs a rescue team and say my cousin said she can do it for $80 Wonderful call your cousin and give her a helmet because when I walk in I am not charging for the mop I am charging for knowing what the mop is walking into that is the business owner pressure people do not see You want to be kind fair professional helpful But you also want to stop donating your spine to strangers with coupon energy My old pattern was to explain I would explain the price the time the scope the quality the detail I would explain so much that by the end even I wanted a discount That is not confidence That is a red personality trying to protect a wounded blue need to be understood now. I try to say it clean Here is the price here is what is included here is when we can do it then I shut up that last part is where the growth is Silence after the price feels like standing in front of a firing squad made a Venmo requests But it works because real customers respect clarity the wrong customers respect confusion because confusion gives them room to move your boundary That is true in business relationships comedy everything if your setup is unclear the audience wanders If your price is unclear the customer negotiates with your fear if your boundary is unclear somebody turns it into a suggestion So business is making me funnier and meaner in a useful way Not mean to people mean to the old habit mean to the part of me that thinks I have to earn the right to charge I already earned it 30 years of work businesses pain clients learning mistakes rebuilding that is the invoice behind the invoice Customer math will always be different math my job is not to hate it My job is to stop letting it grade my worth and if bombed App ever adds a business mode the first score should be simple setup price silence Anything after that is just a man trying to talk himself out of profit\n\n[THAT WAS ALL JOKES. None of it was real. Every person, company, movie, advertisement and event in this show is made up. These are characters, not real people — performed by AI voices for comedy. Nothing said here is a statement of fact about anybody. Fiction only. Jokes and giggles.]", "fiction_notice_audio": true}